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Job Title Customer Service Representative
Location Othello, WA
Department Administration
FLSA Status Non-Exempt


 

Customer Service Representative

 

Othello – Washington

Full or Part time: Full Time M-F     Type:HOURLY NON-EXEMPT

Reports to:Office Manager                                  

Shift: GRAVEYARD 12:15AM TO 8:45AM 

 

JOB SUMMARY

This position reports to the Office Manager.  The accountabilities of this position require frequent interaction with various employees in the Company, as well as representatives of customers. This position is responsible for performing office tasks associated with warehouse operations.  The Office Clerk is responsible for production and communication of information that is used for decision making.  This position produces and maintains records of warehouse transactions and provides communication for effective customer service. This position requires a varied work schedule and the ability to work overtime.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform assigned tasks in accordance with the Office Procedures Manual and ensure that performance is in compliance with Company policies and procedures.
  • Communicate effectively with customers, drivers and co-workers regarding schedules, loads and related information. Provide customer service to ensure customer satisfaction.
  • Participate in research and recall activities.
  • Comply with Safety Programs to ensure protection of employees and property.
  • Ensure that the interface with co-workers is being conducted in a manner that is conducive with operational goals.
  • Conduct oneself in a professional manner and ensure personal appearance meets the standards necessary to perform the job functions while representing the company.

Required Qualifications:

  • Excellent communication skills with the ability to read and speak English
  • Time management skills
  • Computer proficiency
  • Strong mathematical skills
  • Strong attention to detail skills

BASIC QUALIFICATIONS:

            Education: High school diploma, GED or equivalent experience

 

              Physical Requirements:  Ability to operate computer/office equipment

 

If you are interested in applying for this position, please submit a resume and cover letter to Human Resources, Melissa Gonzales Lineage Columbia Othello 185 E. Lee Rd or at mgonzales@lineagelogistics.com before the close date listed above.  Doing so does not guarantee further consideration.  Interviews may start before posting period closes.

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